Terms and Conditions of Sale

Effective date: August 22, 2026 | Version: 1.0

1. Seller information

These Terms and Conditions of Sale (the "Terms") govern purchases made through store.alo.zone from DOMA Automation S.r.l. ("ALO", "we", "us" or "our"), registered office at Via G. Ferraris, 258, 52100 Arezzo (AR), Italy, VAT number IT02260270513, Arezzo Companies Register / REA AR-173390. You can contact us at [email protected], by telephone at +39 0575 28143, or through our contact form.

2. Customers and scope

A "Consumer" is an individual acting for purposes outside their trade, business, craft or profession. A "Business Customer" is any customer acting for professional or business purposes. Provisions expressly addressed to Consumers do not apply to Business Customers. Mandatory statutory rights always prevail over conflicting provisions in these Terms.

These Terms apply to physical goods, software, digital content, subscriptions and services offered on ALO Store. Additional product or licence terms displayed before purchase apply to the relevant item. If they conflict with these Terms, the product-specific term prevails only for that item and only to the extent permitted by law.

3. Product information and compatibility

Key characteristics, compatibility, included components, delivery or activation method and any subscription duration are described on the product page and at checkout. Images are illustrative, although we take reasonable care to represent products accurately. Customers must review compatibility information and contact us before ordering if their intended setup is unclear.

4. Prices, taxes and additional costs

The price, applicable taxes, delivery charges and any other mandatory cost are shown before the order is placed. Prices may be changed before an order is submitted, but a price change does not affect an order already accepted. For cross-border or Business Customer transactions, the tax treatment shown at checkout may depend on the billing country and the validity of the VAT information supplied by the customer. Import duties or local charges outside the European Union are the customer's responsibility where clearly disclosed before purchase or imposed by the destination country.

5. Placing and accepting an order

The customer can review and correct the cart and checkout information before selecting the final order button. Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not by itself mean that we have accepted the order. The contract is concluded when we send an order acceptance or dispatch/activation confirmation, whichever occurs first.

We may refuse or cancel an order before acceptance where a product is unavailable, payment is not authorised, the supplied information is incomplete or appears fraudulent, a material pricing error is evident, or delivery is not reasonably possible. If payment has already been collected, it will be refunded without undue delay.

6. Payment

Available payment methods are displayed at checkout and may include Stripe and PayPal. Payment providers process payment credentials under their own privacy and security terms. ALO does not store complete payment-card details. The customer confirms that they are authorised to use the selected payment method. We may postpone dispatch or activation until payment is authorised.

7. Delivery of physical goods and transfer of risk

Available destinations, delivery charges and estimated times are shown at checkout or in the order confirmation. Unless a different period is agreed, goods purchased by a Consumer will be delivered without undue delay and no later than 30 days after conclusion of the contract. If delivery is delayed, the Consumer has the remedies provided by applicable law.

For Consumers, risk of loss or damage passes when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. Business Customer delivery and risk are governed by the agreed shipping term, quotation or order confirmation.

8. Digital products, software, subscriptions and services

Digital products are delivered or activated using the method stated on the product page or order confirmation. Licence keys, account access and digital entitlements are personal to the customer unless transfer is expressly permitted. Software and digital content may be subject to technical requirements and additional end-user licence terms presented before activation.

For subscriptions, the price, billing interval, initial duration, renewal method and cancellation rules shown before purchase form part of the contract. A subscription will not renew automatically unless this is clearly disclosed before the order is submitted. Nothing in these Terms limits mandatory rights relating to digital content, digital services or conformity.

9. Consumer right of withdrawal

A Consumer may withdraw from a distance contract without giving a reason within 14 days. For goods, the period starts when the Consumer or a designated third party receives the goods; special rules apply to split deliveries and multiple lots. For services and digital content not supplied on a tangible medium, the period starts when the contract is concluded.

To withdraw, the Consumer must send an unequivocal statement before the deadline to [email protected] or DOMA Automation S.r.l., Via G. Ferraris, 258, 52100 Arezzo (AR), Italy. The model form in section 11 may be used but is not mandatory.

Goods must be returned without undue delay and no later than 14 days after communicating withdrawal. Unless we offered to bear them or failed to disclose them before purchase, the Consumer bears the direct return cost. The Consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging should be used where reasonably possible to protect the item, but its absence does not by itself remove the statutory right of withdrawal.

We will reimburse all payments received, including the least expensive standard delivery cost offered, without undue delay and no later than 14 days after being informed of the withdrawal. We use the original payment method unless otherwise expressly agreed and do not charge a refund fee. For goods, we may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first.

10. Exceptions to withdrawal

The statutory right of withdrawal does not apply in the cases provided by law, including goods made to the Consumer's specifications or clearly personalised; sealed goods unsuitable for return for health or hygiene reasons once unsealed; sealed software once unsealed; fully performed services where performance began with the Consumer's prior express request and acknowledgement; and digital content not supplied on a tangible medium once supply has begun with the Consumer's prior express consent and acknowledgement that the right of withdrawal is lost. Any applicable exception will be identified before purchase.

11. Model withdrawal form

12. Defects and legal guarantee

Consumers benefit from the mandatory legal guarantee of conformity. For goods, this protection is at least two years from delivery under applicable EU and Italian consumer law. Depending on the circumstances, statutory remedies may include repair, replacement, price reduction or termination and refund, without charge to the Consumer. Commercial warranties or warranty extensions are additional and do not replace the legal guarantee.

Defects, damage or incorrect items should be reported promptly to [email protected] with the order number and reasonable evidence. We bear justified return costs for defective or incorrectly supplied items. Business Customer warranties are limited to those stated in the quotation, product documentation or mandatory law.

13. Returns by Business Customers

Business Customers do not have the statutory Consumer withdrawal right. A non-defective Business Customer return requires our prior written approval and may be subject to agreed inspection, restocking and transport conditions. This does not affect rights relating to defective or incorrectly supplied products.

14. Acceptable use and intellectual property

The website may be used only lawfully. All intellectual-property rights in the website, ALO products, software, documentation and content remain with ALO or its licensors. Purchase of a product does not transfer those rights. Software and digital products are licensed, not sold, except where mandatory law provides otherwise.

15. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, gross negligence, death or personal injury where applicable, defective products, or breach of mandatory Consumer rights.

Subject to the previous paragraph, ALO is not responsible for losses caused by misuse, unauthorised modification, incompatible third-party equipment contrary to published requirements, or events outside our reasonable control. For Business Customers only, and to the extent permitted by law, ALO is not liable for indirect or consequential loss, loss of profit, revenue, data or business opportunity, and aggregate contractual liability is limited to the amount paid for the affected order.

16. Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to reduce the impact and resume performance. Mandatory Consumer remedies for prolonged non-performance remain unaffected.

17. Personal data and cookies

Personal data is processed as described in our Privacy Policy. Information about cookies and consent choices is available in our Cookie Policy.

18. Complaints and support

Questions or complaints may be sent to [email protected] or through the contact page. Please include the order number and a clear description. We aim to acknowledge complaints promptly and handle them within a reasonable period.

19. Applicable law and jurisdiction

These Terms and each contract are governed by Italian law. For disputes with a Business Customer, the Court of Arezzo has exclusive jurisdiction. If the customer is a Consumer, jurisdiction lies with the court of the Consumer's place of residence or domicile whenever required by mandatory law. The choice of Italian law does not deprive a Consumer of mandatory protections available under the law of their country of habitual residence.

20. Changes, severability and entire agreement

We may update these Terms prospectively. The version accepted when an order is placed continues to govern that order unless a change is required by law or expressly agreed with the customer. If a provision is invalid or unenforceable, the remaining provisions remain effective. These Terms, the order confirmation and applicable product-specific terms form the contract.